Customer Service

General Policy

Knit or Dye will always seek to provide you with the best possible customer service experience.

Shipping Rates

Knit or Dye charges a $5.60 per purchase flat rate for priority shipping with the US Postal Service. We will contact you if the size of your order exceeds this accommodation.

Purchases made from Vermont are subject to 6% state sales tax.

Methods of Payment

Knit or Dye accepts Visa, Mastercard, and Discover online through Authorize.net.

Returns

  • Yarn is non-returnable following purchase
  • Online pattern downloads are non-refundable
  • All other merchandise is exchangeable with a receipt
  • Sale items are final sale

You Are Secure

Knit or Dye is an SSL-encrypted , secure site hosted on its own dedicated IP. Your order is ecrypted, secure, and safe with us.

Questions?

Knit or Dye welcomes your inquiry. Please use our contact form below to get in touch with us.

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